Information for Patients

General Hospital Information

Cell Phones/Electronic Equipment
For the safety of our patients, cell phones and other radio transmitting devices should not be used in patient care areas. They must be turned off, not just placed on standby. Signals from these devices can interfere with patient care equipment and put patients in danger. Unit nursing staff needs to approve other electronic equipment that you would like to use during your stay.

Prevention of the Spread of Infection
Hospital staff takes precautions when caring for patients to help prevent the spread of infection. We ask you to join us in preventing the spread of infection by following these simple guidelines:

  • Clean your hands often! For example: before eating or after using the bathroom, blowing your nose, sneezing, coughing or handling common items such as a telephone.
  • Do not visit a patient if you have a cough, cold or other signs of illness. If you must visit, clean your hands before your visit and ask a staff member for a mask.
  • Staff and visitors may be asked to wear gloves, a gown and/or a mask depending on the patient's health needs.

Security is available 24 hours a day to assist patients and visitors with escorts to their vehicles, jump starts and lockouts, or to address security concerns.

Tobacco free policy
tranquilminds is committed to maintaining an environment that minimizes health risks and supports health and wellness. In keeping with this commitment, tranquilmind’s smoke- and tobacco-free policy eliminates all smoking and the use of all tobacco products inside hospital and clinic.

This policy applies to all persons, including employees, medical staff, patients, visitors, and other guests.


Preparing for your Hospital Visit

Before you arrive

  • Previous tests and reports, if you have them
  • Names, addresses, phone numbers of other doctors who are treating you or referred you
  • Family health history information listing significant conditions that affected family members directly related to you
  • A list of medications including the name, dosage and how often you take these medicines (or bring along empty bottles with the labels still intact)
  • A list of questions or concerns you may want to discuss with the doctor or nurse

During your stay

  • During your stay, we want you and your family to be involved in your care. One important way that you can be involved is to speak up. Ask questions, voice your concerns and don't be afraid to raise any issues relating to your care, treatment or services.
  • Meals are served to patients during the following hours:

    ♦ Breakfast 7:30 a.m.–9 a.m.

    ♦ Lunch 12:00 p.m.–1:30 p.m.

    ♦ Dinner 6:45 p.m. – 8.00 p.m.

Patient meal service exact times can vary by patient unit.

If you are told you need certain tests or procedures, ask why you need them, when they will happen and how long it will be before you get the results.

Preparing for hospital discharge

Before you leave the hospital, you and your family should know:

  • What medicines you are taking, and when and how to take them.
  • What the possible side effects are of any medicines you are to take and what you should do if you have side effects.
  • What follow-up procedures will need to be done.
  • What changes are needed in your diet or what foods you should limit or avoid.
  • Any limits on your activity.
  • Who you can call with questions.

Support Services

For convenience of our patients, pharmacies are located at tranquilminds clinic and hospital, providing services for prescriptions, prescription refills, and a wide variety of over the counter medications.

Pharmacy Locations

Outpatient Pharmacy

(Located at Outpatient Care Welcome Desk)

Monday – Saturday from 11:00 a.m. – 5.00 p.m.

Hospital Pharmacy

(Located near the Hospital Welcome Desk)

24 hours pharmacy service is available for inpatients

Visiting Hours

For the comfort of our patients, only two visitors are permitted at any one time (exceptions are outlined below). Talk with the charge nurse in your unit if you would like to have additional visitors. All visitors must be free of illness.

Patient visiting hours:
4.00 p.m – 6.00 p.m

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